Shipping and Return Policies

Order Shipping:

Welcome to “HomeyTown,” and thank you for your trust. We inform you that your orders will be delivered within 2 – 5 days from the date of order placement on our website, depending on the delivery area (address). “HomeyTown” strives to ensure that the product reaches you in the best condition and as quickly as possible to satisfy all of you.

Return Process Requirements:

– Proof of purchase (order number, invoice, etc.).
– The reason for the return must comply with the return acceptance conditions.
– You must contact customer service within 48 hours if you receive a product that differs from the specifications shown or its value differs from what was mentioned on the product page. All products must be returned, and if not all products are returned, the return process will be rejected.
– We will inspect the product to be returned, and if there are no damages resulting from misuse, the product value will be refunded appropriately, and you will be responded to within a maximum of one week from receiving the returned product. This will be done by sending a message to your phone or email or by direct contact.
– If during the inspection, it is found that the product to be returned does not match the reason mentioned in your request, the value will not be refunded, and the product will be returned to you at your shipping expense.

Conditions and Reasons for Returning Products:

– Receiving a wrong product, a product not as described on the site, or a damaged product: the customer has the right to return it within 48 hours in cases of receiving a wrong product and within 14 days if the products are damaged.
– The product must not have been used previously, be in its original condition with its original packaging, and include all its components. Electronics and electrical devices are accepted only if the product is opened and found to differ from the description on the site.

Non-returnable Products:

– Products that have been previously used or damaged by the customer or are in a condition different from when they were received.

When Can Products Be Returned?

– All products sold on our website can be returned within 14 days of receipt if the product is damaged.
– If more than 14 days have passed since the purchase, we will not be able to return the product.

How to Refund the Purchase Value?

– For received products, we will fully refund the product value subject to return in the following cases:
– Defective products or those mentioned in the return conditions.
– If the reason for the return is due to a mistake on our site in the description or a problem with the sent product.
– If the customer cancels the purchase order, they are entitled to a full refund of the purchase value according to the payment method, after deducting the shipping cost.

Refund Methods:

First:If the payment method is a credit card:

– If paid by credit card, the amount will be refunded to your card, and this period varies from bank to bank, so please check with your bank’s customer service.

Second:If the payment method is cash on delivery:

– The amount paid will be refunded minus the shipping cost within a week.

How to Contact Us for Returns and Exchanges:

You can contact us via email, through our social media channels, live chat on the website, or call us at 01555655266 to request a return or exchange.